Why documentation matters: photos, video and 3D scans

The claim is paid on what can be shown. Good documentation answers questions before they're asked: what was damaged, how much, and what it looked like before.

What to capture

• Every room, not just the damaged ones. Smoke, soot and water often travel further than they first appear to.
• Wide shots, then close-ups. Stand in each doorway for an overview, then photograph each damaged surface and item.
• Measurements. Room sizes, ceiling heights and the extent of damage on walls and floors.
• The cause. The burst pipe, the failed supply line, the roof opening, the burn pattern.
• Before cleanup and before demolition. Once materials are removed, the evidence is gone.
• Serial and model numbers for appliances and electronics.
• Receipts for emergency work, living expenses and damaged items if you have them.
• The carrier's adjuster, your contractor and others need to see the same thing.
• Questions come up months later, after repairs have started.
• Contents need to be listed room by room.

Why a 3D scan helps

A Matterport 3D scan captures the whole property in one visit. It records every room as an interactive model you can walk through later, with measurements and a floor plan. It's useful when:

Keep it organized. Name folders by room and date, back them up to the cloud, and share copies rather than originals. Our team can capture 3D scans, floor plans and moisture readings and give you copies of everything.

This article is general information, not legal advice. Your policy and your situation control. For questions about your rights, talk to a licensed attorney.